Frequently Asked Questions (FAQ)


CLINIC HOURS

Monday:       9 AM - 5 PM
Tuesday:      CLINIC CLOSED  (Home Visits available by appointment)
Wednesday: 9 AM - 6 PM
Thursday:     CLINIC CLOSED (Home Visits available by appointment)
Friday:          9 AM - 6 PM
Saturday:    9 AM - 2 PM
After hours appointments available upon request.


Do I need an appointment to see the Podiatrist?

Yes, you are required to make an appointment to ensure that we allocate an appropriate amount of time for your appointment.

We strive to give excellent care to all our patients. With this in mind we request that you give us at least 24 Hours notice if you wish to cancel or change your appointment.


Do I need a Referral?

You do not require a referral to see one of our podiatrists.


What do I need to bring along for my Initial Consultation?

For patients booked in for a Biomechanical Assessment (foot, heel, leg or back pain), please wear or bring along the shoes you would do most of your activities in and wear shorts/pants that can be folded up to check your knees and ankles. Also bring any relevant imaging/reports regarding your feet, including X-rays, Ultrasounds, MRI, CT or bone scans.


Is Podiatry covered by my Private Health fund?

Yes, depending on your level of cover. It is a good idea to speak with your Private Health fund in regards to what is and isn't covered in your policy.

We have HICAPS and EFTPOS facilites, so that you can swipe your private health fund card, make an on-the-spot claim and pay the difference.


What is Chronic Disease Management Program (CDMP) and am I Eligible?

Our clinic also provides services to those who hold a Medicare Enhanced Primary Care (EPC) plan referral from their General Practitioner (this is part of the Medicare Chonic Disease Management Scheme). There are strict eligibility criteria for allied health visits under these referrals; it is the decision of your General Practitioner to deem you eligible for these referrals by providing a Team Care Arrangement or a GP Management Plan.

If you do have a referral, please bring it along to the first visit so that it can be applied to your visits. If you are with a private health fund (covered for podiatry), please bring your member card to process your claim at the time of your visit.


Are DVA referrals accepted?

Our podiatrists treat DVA (Department of Veterans' Affairs) Gold card holders. These patients will be required to bring a specific DVA D904 referral from their General Practitioner to be eligible for treatment.


How do I know what Appointment Type I will need? Can I book Online?

If you have never been a patient of Lidcombe Podiatry, you will need to book in for 1 of 3 appointment types:

1) Initial Consultation (30 minutes) - this is if you have a GENERAL podiatry concern. For example: ingrown toenails, verruca, difficult to cut nails, calluses and corns. This is a privately billed consultation and will be claimable through your private health fund.

2) Initial EPC (30 minutes) - this is if you have a GENERAL podiatry concern, but have a current MEDICARE Enhanced Primary Care Referral/Chronic Health Management Referral.

3) Biomechanical Assessment (45 minutes) - this is if you have a specific pain in your feet/legs/knees/back. This type of appointment allows our podiatrist to assess the function of your joints/muscles, diagnose the condition and treat accordingly - this may include orthotics.

Yes, we have ONLINE BOOKINGS available, please follow the link.


CANCELLATION AND NO-SHOW POLICY

We strive to give excellent care to all our patients. With this in mind we request that you give us at least 48 Hours notice if you wish to cancel or change your appointment, this can allow for other patients to be seen. A cancellation fee of $60.00 will apply for repeatedly missed appointments. We understand that delays can happen, however, we must try to keep other patients on time. If you are 10 minutes past your scheduled appointment, please note that we may need to reschedule your appointment.